Accessibility
Accessibility
We check the accessibility of digital environments based on EN 301 549 and WCAG standards, we conduct audits, user tests with people with special needs, training sessions and we provide consultations.
Contact usWhy is digital accessibility important?
In Europe, every fourth person has some sort of special need. Among the elderly, of whom there are an increasing number of in our aging population, every second person has special needs. A special need could be something permanent, temporary (e.g. after a traffic accident) or stemming from a particular situation (e.g. being in a noisy environment).
An accessible online environment is usable by as many people as possible, including those with special needs and the elderly. Putting effort into dealing with accessibility helps make digital environments more user-friendly and increases the number of their users as optimising websites to work with assistive technologies also improves their search engine findability (SEO).
From 2021 to 2024, in cooperation with The Consumer Protection and Technical Regulatory Authority, Trinidad Wiseman conducted extensive accessibility monitoring on Estonia’s public sector websites and mobile applications.
The public sector must comply with the European Union accessibility directive (EU) 2019/882 which stipulates that websites and mobile applications must comply with the digital accessibility standard EN 301 549. EN 301 549 contains both the international WCAG 2.1 AA standard requirements as well as additional requirements.
Products and services must comply with European Union accessibility directive (EU) 2019/882 which stipulates that that from 28 June 2025, private sector digital environments will also have to comply with EN 301 549.
Read more about the accessibility requirements for the private sector that will come into effect in 2025 here.
Services
We map the accessibility issues of web environmens, apps and documents (e.g. PDFs) according to the EN 301 549 and WCAG 2.2 AA accessibility standards.
For testing, we use different devices, screen readers, keyboards, voice commands, and automated accessibility testing tools (to check contrast and heading levels etc).
In addition to the identified problems, the accessibility audit also contains:
- screenshots;
- recommendations for solutions (based on the source code);
- whether the problem is technical, design-based or content-based;
- priorities (based on the effect the problem has and how extensive it is).
We test web solutions through everyday scenarios with different people with special needs. User tests support a technical accessibility audit and enable us to view the issues from the perspective of an actual user. User tests can also be professionally filmed and put together into short videos that help increase empathy in development teams and with decision-makers to help give a boost towards dealing with existing bottlenecks.
Our valued trainers conduct digital accessibility and inclusive design trainings based on the needs of the client’s team. You can get both technical knowledge as well as practical tasks for testing and ensuring digital accessibility from our training sessions.
Examples of what we offer:
- general training sessions for the whole digital channels team;
- a workshop of the principles of accessible design for the design team;
- a more technical workshop for the development team;
- an accessibility workshop for content writers and editors;
- ongoing consultations for improving your digital accessibility and ensuring compliance with regulations.
In development projects, we test the accessibility of completed components or view on an ongoing basis and provide immediate input for improving accessibility. Upon request, we will also create Jira tickets for any identified issues as input for the developers.
Our developers have years of experience in ensuring digital accessibility. But when it comes to older and more complex systems, you should consider whether it would be more reasonable to create a new web environment or to adapt the old one to meet the required accessibility standards.
How to avoid accessibility problems?
Web designers
Accessibility is an aspect of the user experience that web designers can significantly influence when creating the user interface.
Developers
For accessible development, the developer needs to be familiar with accessibility principles and to check their work with supporting technologies.
Content editors
Inexperienced content managers can create a number of accessibility problems when changing and adding content to a website.
Contact us
You can contact us at any stage of the project - from the development of the idea to the creation and evaluation of new digital solutions.
Write or call, and together, we will find the best way to bring your idea to life. We will reply within a couple of working days, and our experienced team will ensure that the project will succeed from the very first idea to the final execution.
